BECOME A CONSUMER SERVICE ANALYSIS CLIENT - TAKE THE GUESSWORK OUT

Business depends on satisfied customers. Success depends on how well employees take care of customers and whether these customers are satisfied. Satisfied customers will return to do business with you time and again. Unsatisfied customers take their business elsewhere — and tell their friends and family to do the same.

Mystery Shopping takes the guesswork out of how employees are faring in customer service.

A bona fide and recognized public opinion survey methodology, mystery shopping provides independent, impartial feedback about service and product quality from the customerʼs point of view. Mystery shoppers give objective and quantifiable data that measures specific employee actions and behaviors. Take the information and use it effectively so business grows.
The number one rule of business is keeping the customer happy. Mystery shopping provides the necessary data to almost guarantee customer satisfaction — which will lead to more customers and more revenue.

SEEING BUSINESS FROM THE CUSTOMER'S
POINT OF VIEW

Consumer Service Analysis has a trained team of mystery shoppers who take seriously the role of providing the feedback necessary to measure customer service. We work with companies to help identify acceptable standards of behavior then create a survey instrument to measure employee compliance to the standards.

CSA has a variety of services that are tailored to individual companies:

• On-site Mystery Shops
• Telephone Performance Evaluations
• Cybershops
  
• Internet Performance Evaluations
• Competitor Shops

Additionally, CSA offers consulting services in:

• Corporate training and employee retaining programs
• Development and management of incentive bonus programs
• Customer Service improvement programs.