The CSA Advantage

Consumer Service Analysis provides companies the competitive edge needed to survive and thrive in todayʼs economy. With nearly 30 years of experience in the mystery shopping industry, Consumer Service Analysis has the knowledge and expertise needed to guide clients toward a quality survey and easy-to-follow reports complete with recommendations.

The company principals, Noelle Condon and Beverly Johnson, focus on personalized customer service and efficiency. Condon, a Mystery Shopping Providers Association (MSPA) gold certified shopper, brings a shopperʼs insight to the creative process.

Johnson utilizes her MBA by working with clients to translate their needs into a mystery shopping program that yields results.

Owned and operated in Hawaii, Consumer Service Analysis provides services in ten states including Hawaii.